Have you heard of deshopping? It’s when you buy something with the intention of returning it later. For instance, you could buy a new dress and use it once without cutting the tags off and then return it to the store.
I’ve heard about this from a friend of mine who works in a department store, who says that it’s obvious what’s going on, but they cannot do anything about it because of how the return policy is formulated.
But I didn’t realize it was such a big and global issue until I read about it in this week’s The Economist. The article said that the problem cost American retailers 14,4 billion dollars in 2011, an increase of about 50 % compared to 2009.
I have never done this, and I do not consider it to be OK. But I think I can see how these women reason (most of the deshoppers are female). As long as the item is in a satisfactory condition when they return it, where’s the harm? They are still acting within the law and the rules of the return policy, or else the return would not have been possible. What do you think about this?